Contact Us
At Lotterywest, we understand that your time is valuable and you may have questions or concerns about our services. We are committed to providing the best possible support to ensure a positive experience.
Customer Support Availability
Our customer support team is available Monday to Friday from 6:00 am to 9:00 pm AWST, Saturday from 6:00 am to 8:00 pm, and Sunday from 8:00 am to 7:00 pm. During public holidays and Anzac Day, we are available from 8:00 am to 8:00 pm.
Live Chat Support
Our live chat support is available during our business hours listed above. You can reach us via the in-app support chat feature or through the website's contact form. Our team will respond promptly to your queries and assist you with any issues you may have.
Email Support
You can email us at for general inquiries, account-related issues, or technical questions. We strive to respond within 2 business days. Please note that our response time may vary depending on the complexity of your query.
Help-Centre Access and FAQ References
For frequently asked questions (FAQs) and comprehensive guides, please visit our help centre at. Our knowledge base is regularly updated to ensure you have access to the latest information about our services.
Verification or Account-Help Support
If you need assistance with account-related matters such as verification, security, or password recovery, please contact us through live chat or email. Our team will guide you through the process and assist in resolving any issues promptly.
Responsible Gambling Assistance
At Lotterywest, we are committed to responsible gambling practices. If you or someone you know needs help with managing their gaming habits, please reach out to our support team. We can provide resources and recommendations for local organizations that offer confidential assistance.
Technical Support
For technical inquiries regarding our services or mobile applications, please contact us through live chat or email. Our dedicated team will work closely with you to resolve any issues efficiently.
Complaint or Dispute Guidance
If you have a complaint or concern about our services, we encourage you to reach out directly to us via phone, email, or in-app support. We take all complaints seriously and will do our best to address your concerns promptly.
Communication Response Expectations
We strive to respond to all inquiries as soon as possible, with the goal of replying within 2 business days for general emails and live chat queries.
Mobile and Desktop Support Accessibility
Our website and mobile applications are designed to be user-friendly and accessible on various devices. If you encounter any technical issues or have questions about our platform's compatibility, please do not hesitate to contact us.
Multilingual Support (Available upon request)
While English is our primary language for support, we also offer Mandarin assistance via phone Monday through Friday from 9:00 am to 5:00 pm AWST. Please let us know if you require assistance in any other languages.
Preferred Contact Methods
You can choose the most suitable contact method based on your preference:
General Support Workflow
When contacting us, please provide detailed information about your inquiry or concern. This helps our team to address your issue more efficiently and effectively.
Self-Service Help Options
We encourage you to explore the resources on our website, such as the help centre and FAQ section, before reaching out for support. These self-service options can often resolve common issues quickly.
By choosing Lotterywest, you have access to a comprehensive suite of customer support services designed to ensure your satisfaction with our platform.
