Terms & Conditions

Terms & Conditions

Acceptance of the Terms

By accessing and using our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please exit the website immediately.

Eligibility Requirements

Our platform is intended for individuals aged 18 years or older who are residents of Western Australia, Australia. You must provide proof of age and residency when registering an account. By accepting these Terms, you confirm that you meet our eligibility requirements.

Geographic Restrictions

Our services are only available to current residents of Western Australia, Australia. If you reside outside WA, please note that we cannot verify your eligibility or provide access to certain features.

Account Registration Rules

To register an account with us, you must:

1. Be a resident of Western Australia
2. Be at least 18 years old
3. Provide valid identification and proof of residency
4. Agree to these Terms & Conditions
5. Complete the registration process in full

You can only hold one account per person on our platform.

Account Security Responsibilities

It is your responsibility to:

1. Keep your login credentials confidential
2. Regularly update your password and security settings
3. Monitor your account activity for any suspicious behavior
4. Immediately notify us of any unauthorized access or account compromise

We cannot be held liable for losses resulting from your failure to comply with these security obligations.

Login Credentials and Password Protection

To ensure the security of our platform, you must:

1. Create a unique password that meets minimum requirements (8 characters, including uppercase and lowercase letters, numbers, and special characters)
2. Keep your password confidential and do not share it with anyone
3. Regularly update your password to maintain its effectiveness
4. Ensure all devices used to access our platform are secure

We may request you to reset or change your password if we suspect unauthorized access.

Restricted Behavior and Prohibited Activities

You agree to refrain from engaging in any of the following activities on our platform:

1. Manipulating gameplay, including using bugs, exploits, or other means to gain an unfair advantage
2. Cheating or colluding with others to influence outcomes
3. Sharing or selling login credentials or account information
4. Using automated software (bots) or scripts to play games
5. Attempting to bypass our security measures

Engaging in such activities may result in account suspension, closure, or permanent ban.

Bonus and Promotion Rules

All bonuses and promotions offered by us are subject to these Terms & Conditions and any specific terms applicable to each bonus/promotion.

1. Bonuses and rewards cannot be used with other offers
2. You must meet all wagering requirements before withdrawing funds associated with a bonus
3. We reserve the right to modify, cancel or change our bonuses and promotions at any time

Wagering and Gameplay Conditions

You agree that you will:

1. Only use genuine money for playing on our platform
2. Comply with the terms of each game, including all wagering requirements and rules
3. Not attempt to reverse-engineer or exploit games in any way
4. Report any suspicious behavior or anomalies to us immediately

Bonus Abuse Prevention

We reserve the right to investigate and suspend or close accounts suspected of bonus abuse.

1. Any attempt to manipulate gameplay using bonuses will result in account suspension/closure
2. Wagering requirements must be met before withdrawing funds associated with a bonus
3. We may request proof of identity and/or transaction history for verification purposes

Deposits and Withdrawals

You agree that:

1. All deposits made on our platform are subject to these Terms & Conditions, including any applicable deposit limits or restrictions.
2. You must meet all wagering requirements before withdrawing funds from your account
3. We may request proof of identity and/or transaction history for verification purposes.

Verification Before Withdrawals

To ensure the security of transactions, we require:

1. Verification of your account details and identification documents upon initial registration
2. Regular updates to your contact information and login credentials
3. Meeting all wagering requirements before withdrawing funds from your account

We reserve the right to delay or reject any withdrawal if you have not met our verification procedures.

Responsible Gambling Expectations

You agree to gamble responsibly on our platform, including:

1. Not betting more than you can afford to lose
2. Limiting your playtime and taking regular breaks
3. Seeking help from our customer support team or external resources (e.g., Gamblers Anonymous) if you experience difficulties with responsible gambling

Self-Exclusion and Account Restrictions

You may request self-exclusion or temporary restrictions on your account at any time.

1. Self-exclusion periods range from 30 days to permanent ban
2. We will not permit reactivation of an excluded account until the self-exclusion period has expired

Game Fairness and RNG Systems

We use a Random Number Generator (RNG) system to ensure all games are fair, unbiased, and unpredictable.

1. Our RNG is regularly audited by independent third-party organizations
2. Games are designed and tested to meet our technical standards for fairness and randomness
3. You agree that the outcome of each game is solely determined by chance

Technical Interruptions or Voided Gameplay

In the event of a technical interruption, system failure or voided gameplay, we reserve the right:

1. To delay or cancel pending transactions (e.g., deposits, withdrawals)
2. To re-run games for fairness and randomness purposes
3. To make adjustments to player account balances as necessary

Suspension or Closure of Accounts

We may suspend or close your account at any time due to:

1. Breach of these Terms & Conditions
2. Non-compliance with our security measures or responsible gambling expectations
3. Unusual transaction patterns or suspicious behavior
4. Non-response to our requests for verification information or updates

Your continued use of the platform after suspension or closure may be considered a breach of these Terms.

Intellectual Property and Platform Ownership

All rights, title, and interest in the platform, its contents, designs, features, graphics, images, videos, music, software code, trademarks, copyrights, patents, trade secrets, logos, and other materials are reserved to us or our licensor(s).

By using the platform, you agree not to:

1. Reproduce or distribute any content without our prior written consent
2. Infringe on our intellectual property rights

Limitation of Liability

Our liability is limited to damages reasonably related to your losses arising from a breach by us of these Terms & Conditions.

You acknowledge that we are not liable for indirect, incidental, special, punitive or consequential damages (including loss of profits) in any form.

We will make reasonable efforts to prevent technical failures and system downtimes but shall be entitled to suspend operations at its discretion without notice.

Modification of Terms

These Terms may be updated at our sole discretion from time-to-time. It is your responsibility to review these Terms regularly for changes or modifications.

By continuing to use the platform after a modification, you are deemed to have accepted such change(s).

Contact or Support Guidance

If you require assistance with any aspect of our platform (including account issues, responsible gambling concerns, technical queries) please contact us via:

1. Phone
2. Email
3. Our website's help and FAQs section

Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM AWST.

By accessing our platform, you acknowledge that English is the default language for all communication with us.

Applicable Licensing or Regulatory Oversight where relevant

These Terms & Conditions are governed by and construed in accordance with the laws of Western Australia and any applicable federal legislation. Any disputes arising from these Terms will be resolved through binding arbitration under the Australian Dispute Resolution Centre (ADRC) rules, unless such matter is brought before a court having jurisdiction.

The use of our platform may also require compliance with other laws or regulations that apply to you depending on your location and circumstances.

By accepting these Terms & Conditions, you agree to:

1. Release us from all claims for damages arising out of your failure to comply
2. Hold harmless us, its directors, officers, employees, contractors, agents, and suppliers (each an "Indemnified Party") against any claim(s) or demand(s), which may arise, directly or indirectly, in relation to your use of our platform.

Thank you for using Lotterywest Platform